You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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The prices indicated are net prices in Swiss francs and include VAT as well as a deposit of CHF 2.- for the glass bottle.
If the delivered syrup has a defect, we are happy to take back and exchange the shipment after prior agreement (provided that the specified maximum storage period has not yet been exceeded).
Deliveries should be checked upon receipt to ensure that they are complete and undamaged. Any defects must be reported within 14 days. Returns must be made to the following address: Siroscope, Route de la Sauge 6j, 2019 Chambrelien.
Right of withdrawal of 24 hours. You can cancel your order within 24 hours of receiving the order. If the order has already been shipped, we will charge you for the shipping costs.
Prices and shipping costs
The prices shown on the product page include statutory value added tax and other price components and are expressed in Swiss Francs (CHF). In addition to the listed prices, shipping costs may be incurred depending on delivery address, quantity of goods and item. The exact shipping costs are displayed to the customer during the checkout process. No additional costs are incurred for deliveries to Switzerland.
Conclusion of contract
The offers on this website constitute a non-binding invitation for the customer to order products and/or services from siroscope.ch. By placing an order via this website, including acceptance of these GTC, the customer submits a legally binding offer to conclude a contract.
Siroscope then sends an automatic "order confirmation" by e-mail, which confirms that the customer's offer has been received by Siroscope.
Prices, assortment and availability are subject to change without notice. Deliveries are made with Vinolog (special postal service). Delivery usually takes place within 7 working days.
Payment is made by credit card, Paypal, Postfinance, TWINT or invoice. The invoice amount must be transferred to the seller's account within 30 days.
Siroscope reserves the right, if necessary, to carry out a credit check in accordance with the data protection declaration of siroscope.ch and to exclude customers from certain payment options without giving reasons or insisting on payment. anticipated.
Siroscope reserves the right to charge reminder fees and assign the debt to a collection agency in the event of further delay.
Retention of title
The goods remain the property of Siroscope until full payment. Prior to the transfer of ownership, pledging, transfer as security, processing or transformation is not permitted without the consent of Siroscope. If the items ordered are not in stock, we will notify you immediately by e-mail or telephone. We also draw your attention to the fact that delivery abroad is not possible.
By placing an order in the Siroscope online store, you confirm that you have provided all information truthfully and that you accept the terms and conditions.
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